FAQ

Still on the fence about outsourcing or what can you expect once you outsource to Olive India ? Don’t worry. We have everything written down here so you can better understand our outsourcing business model and what makes us an outsourcing partner of choice for our customers worldwide.

Below are some of the commonly asked questions by our clients.

General

How does the offshore development work?

The offshore development methodology does not change, whether the development is done domestically in the United States, Europe or any other part of the world. Our team works with an industry standard offshore development methodology. You will be in direct communication with the project manager who will track your project through all the phases of development, from needs analysis, requirements documentation, prototyping, development, testing, release, business practice integration and support. The work will be done in our offshore development center, but through the power of the Internet and through our very strong communication skills, it will feel as though we were working right in your facility.

What are the main benefits that businesses gain from offshore outsourcing?

Today's organizations must find ways to cut cost, achieve higher productivity from skilled resources and have in place best industry practices, de-risked business through diversification, and accelerate time-to-market for products and services. Offshore outsourcing helps companies meet these objectives by providing:

  • Cost effectiveness - Salaries of IT professionals are significantly lower than those in North America and Europe. This wage differential translates into cost savings.
  • Large pool of IT talent - India has a large resource pool of highly qualified and experienced IT professionals with expertise in a wide variety of domains and sectors. This cost effective talent pool can be tapped into and world-class IT resources can be deployed for a reliable services delivery.
  • Best Practices - Focused heavily on quality and continuous process improvement, offshore development centers operate at high levels of efficiency, predictability, and reliability. High process maturity greatly reduces the risk of project failures and provides significant advantage when managing service level agreements. Also, majority of the SEI CMM certified IT vendors are located in India, which denotes the high quality culture and a passion for excellence.
  • Round-the-clock operation - Offshore development facilities located in India are in a distant time zone. There is a time differential between onshore and offshore destinations which translates into a virtual 24/7 kind of operation for your projects. Different time zones can lead to reduced development cycles and time-to-market for your solutions/products.
What are the implications of outsourcing?

Surveys and studies have proven that more than 90% of Fortune 1000 companies outsource some part of their IT operations. Also, their spending on offshore IT outsourcing is repetitive, i.e. they do it on a year-on-year and not experimental basis. If this is the case, why would an organization not outsource and benefit from reduction of the cost of IT initiatives. Selection of the right vendor is also very important in determining of the success of the new paradigm. If the vendor has an onshore office in your country, your relationship is highly de-risked as you have someone in your country to respond to you as any point in time. After you have made the decision to outsource and also selected the right vendor, you need to also maintain a regular and seamless communication so as to constantly monitor the project's progress and maximize out of the outsourcing possibility.

How do I know if my company is a candidate for outsourcing?

Outsourcing is now being considered as a mainstream business strategy to improve overall corporate performance and bring about efficiencies. The Outsourcing Model has evolved and has undoubtedly become the preferred way of doing business by corporations of all sizes. Your company may be a candidate for outsourcing if you are asking yourself the following:

  • Are my resources being utilized optimally?
  • Can my IT department improve our corporate efficiency?
  • Is my company ready to meet the future challenges of technology?
  • Is there a quicker, more effective method to handle IT function?
  • Should we consider offshore solutions and services?
  • Are 40-50% savings for real; what are the after-effects?
  • Will employees have a basis for litigation? What are their options?

Business

What services does Olive India provide?

Olive India works with leading organizations world-wide to provide them with offshore development solutions and services. We specialize in establishing offshore development centers for our clients and partners with teams of IT professionals working dedicatedly for their projects and processes. Broadly, we provide the following services:

  • Application Development and Maintenance
  • Website Development
  • Internet Marketing and SEO
  • Social Media Marketing
  • Web Hosting
Where is Olive India ’s Offshore Development Center located?

Olive India ’s Offshore Development Centre is located in New Delhi, India.

What are the normal working hours in a day and week?

9 hours a day and 45 in a week.

What are the modes of communication?

The modes of communication are the following:

  • Telephone using VOIP technology
  • Email
  • Instant Messenger Chat
Do you have your own offshore development center, or do you subcontract?

We have own development center in New Delhi, India and we do not sub-contract. This is basically to safeguard the interest of our clients/partners and also to have a greatest control over the processes, people and projects.

What is the strength of your company?

We currently have a team of more than 100 IT professionals in our offshore development center in India.

What type of a team does Olive India have?

At Olive India , we have a team of exceptionally bright and talented professionals with experience of working with companies like Max Healthcare, Dulux, Coca-Cola, and Greenply etc. Majority of our developers/programmers are Engineering Graduates with Masters in Computer Application. We have the distinction of attracting and retaining bright talent through promotion of a culture of growth and continuous improvement

What type of processes does Olive India have in place?

At Olive India , we have in place sound processes that enable us to deliver best- in-class services to our clients. Our processes are designed to help our clients check project updates on a real-time basis, QA methodologies that enable us to deliver defect free service and project management tools that allow us to manage the projects effectively. To ensure the timely and quality delivery for high client satisfaction, we have implemented the following processes:

  • Prototypes & Staged Deliveries
  • Weekly Status Reports
  • Comprehensive Bug Management System
  • Configuration Management
  • Knowledge Management System
What are the company's core competencies?

Our core competencies are the following:

  • Expertise in Microsoft .NET
  • More than 1000 projects deployments world-wide
  • Best-of-the-breed IT talent
  • ISO-certification
  • State-of-the-art offshore development facility with a capacity of 100 seats
  • Partnerships with leading global software companies for efficient collaboration
Do you provide post-development maintenance?

Yes, we do support all software we design and deliver on the basis of a separate support/maintenance contracts. This generally includes bug-tracking and fixing. Feature enhancements and developments are handled as separate contracts. We track all post maintenance requests, issues, bugs, etc. We also do support and maintain software developed by other vendors.

How can we be sure that the software you develop for us will not end up in a competitor's hands after it is completed?

We have confidentiality agreement with our with each and every team member. This confidentiality is also validated on the basis of existing laws. Most importantly, our team consists of skilled professionals, who would not risk their career or professional integrity by misusing a customer's code.

How does Olive India protect confidentiality?

Before a initiating a project, Olive India signs a Non-Disclosure Agreement (NDA) and Project Confidentiality Agreement with the client. Under this agreement, we keep the client and offshore project-related information in strict confidence. Any references or client's outsourcing project details are not revealed without the prior approval of the client. We also sign a Non-Disclosure agreement with our employees so that the confidential information of the client is not shared with any external entity.

How do you ensure quality of services?

At Olive India , we have adopted a quality framework that is aligned as per ISO certification. Quality at Olive India is a continuous process and it permeates deep down in the corporate hierarchy starting from the top management. Quality is a culture for us. Our processes are derived from industry standard practices and have been customized to suit the requirements of offshore development.

How flexible are you in accepting our standards or methodologies for development on our projects?

Olive India is flexible enough to accept your methodologies and standards that suit your project. We can work the way you want us to work and ensure that your business objectives are met.

Can I outsource the projects and assignments that I have from my clients to Olive India ?

Yes. Partnerships are at the core of our business philosophy. We have built solid relationships with consulting companies globally in order to help them reduce their cost of development through strategic offshore delivery model. We partner with companies that are looking at reliable offshore services provider that can bring about tremendous synergies to their businesses.

Operations

What is the response time to an initial communication?

The response time to an email is a few minutes, whereas IM chat is instant with no response time at all. Our team in India can also be available virtually 24/7 for the purpose of responding to customer query.

How do you provide project estimates and project schedules?

Before the initiation of the project, we carry out a very comprehensive scoping and estimation exercise using intelligent tools developed in-house. We have onboard systems analysts who are adept at project analysis and estimation. On the basis of the work-load involved in the development phase as well as the project delivery requirements, we provide the estimate for the project. Once when the project has been estimated and scheduled, we use latest tools for scheduling the deliverables and monitoring of the project progress.

How do you handle change request and changes in project scope?

We use a time-tested change management procedure for any changes in the project. For ongoing minor changes in the running project, the changes are communicated to the project manager concerned, who gets them executed. If the changes are significant and can greatly add to the work-load that has been estimated at the beginning of the project, then we scope creep the project again and submit the revised quote, for acceptance to the client.

How is testing and quality assurance performed?

We have a well-organized process for testing and qualification. We have a team of quality assurance specialists located in our offshore development center who provide systematic testing, verification and quality assurance. We have aligned our development methodology as per ISO 9001:2008 development standards. We have a process in place to ensure that quality is maintained every single time. These processes are derived from industry standard practices and have been fine-tuned to meet the unique requirements of remote development. The following points summarize our quality initiatives:

  • Testing is performed at every step in the SDLC
  • Quality is assured through our rigorous project management methodology and quality assessment procedures
  • ISO 9001:2008 has been streamlined and adopted into Oilve EDGE’s organizational and project management models to ensure predictable results and repeatable success
  • Olive India has a dedicated team that ensures Software Quality Assurance
How do you ensure knowledge retention in your organization pertaining to the projects that you handle?

At Olive India , we understand the importance of knowledge pertaining to the project and ensure that we deploy a shadow resource for every 5 or 6 resources who work on the project. This ensures that despite the attrition that may happen in the future, there is an extra resource (who will be the knowledge source) pertaining to that project. Majority of our projects have shadow resource deployments in order to ensure safety of our client's and partner's projects. Detailed project documentation at all stages of the project also helps us manage the project knowledge.

How do you deal with urgent bug fixing?

We have a bug fixing and bug tracking mechanism. In this system we prioritize the issues on the basis of priority P1, P2, P3 and P4. All urgent bug fixing issues are put in the priority P1 list and our support team addresses them immediately.

Offshore software development strikes fear in my mind... Are you easy to reach and how fast do you responding to calls?

You do not have to worry about the constant headaches that communication and cultural barriers often bring to the software development process. You will be in direct communication with our New Delhi office who will work with you and with your team on a regular basis. We also have web based project management tools and mechanism for each and every page, so that each project can be monitored 24/7 and updates and bug tracking can be done any time.

Are there mechanisms in place to ensure deadlines, milestones and timely delivery?

We follow all standard project management methodologies using all available tools (e.g., MS Project). We have a sign-off process for each delivery after the specification is firmed up.

Why Olive

Backed by 15+ years of core domain expertise

  • strategy, creativity and technology

  • 1000+ projects

  • Result-Oriented Approach

  • Cultural Compatibility

  • Competitive Cost